Online Store Policy
This Online Store Policy applies to services ordered through the online store of LPA Administrative Scrivener Corporation (“LPA”). It supplements our Terms and Conditions and the conditions stated on the relevant product page.
Processing
The estimated processing time for each service is stated on the relevant product page.
Processing begins once LPA has accepted the order, received payment and received sufficient information and documentation to perform the service.
Processing times are estimates unless expressly stated otherwise and may be affected by public authorities, registries, translators or other circumstances outside LPA’s reasonable control.
Delivery
Electronic documents are delivered by email.
For paper documents, the following standard delivery charges apply where the relevant method is available:
Delivery within Japan: JPY 700
EMS International: JPY 5,000
DHL Express: JPY 15,000
Courier transit time is additional to the processing time stated on the product page.
The customer is responsible for providing a complete and accurate delivery address. Additional costs resulting from an incorrect address, unsuccessful delivery or re-dispatch may be charged separately.
Any customs duties, import taxes or other charges imposed in the destination country are the responsibility of the customer unless expressly stated otherwise.
Cancellation and Refunds
An order may be cancelled for a full refund before substantive work has commenced, except for any governmental or third-party costs already irrevocably incurred.
If cancellation is requested after substantive work has commenced, LPA may deduct from any refund:
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an amount reasonably corresponding to the services already performed; and
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governmental, registry, translation, courier or other third-party costs already incurred or irrevocably committed.
Once the requested service has been fully performed, the corresponding service fee is normally non-refundable, except where the service does not conform to the order due to an error attributable to LPA or where a refund is required under mandatory applicable law.
Refunds will normally be made using the payment method originally used for the order.
Information Provided by the Customer
The customer is responsible for providing complete and accurate information necessary to identify the relevant company, property, person or record.
If incorrect or incomplete information supplied by the customer results in an incorrect document being obtained or additional work being required, a new request may be subject to additional fees and expenses.
Problems with an Order
If you believe that an incorrect document or service has been provided, please contact:
LPA Administrative Scrivener Corporation
Email: mishikawa@lpalaw.com
Telephone: +81 3 6277 7288
Where the issue results from an error attributable to LPA, we will reasonably correct or re-perform the affected service or provide an appropriate refund.
Applicable Terms
Online orders are also subject to our Terms and Conditions, Privacy Policy, Disclosure under the Act on Specified Commercial Transactions (特定商取引法に基づく表記) and any service-specific conditions displayed on the relevant product page.
Nothing in this Online Store Policy limits any mandatory consumer right applicable by law.